Brakes Group

Contact Centre Sales Advisor

19 Apr 2017
17 May 2017
Brakes Group
Business Sector
Food & Drink
Full Time
Contract Type

Contact Centre Sales Advisor
Shift Pattern - 30 hours per week, 6 hours per day, from 9.30am to 4.30pm
5 out of 7 days with rotational Sundays
Come and join the number one food service company in the country….
With a turnover of over £2.6bn, Brakes Group is a leading supplier to the foodservice industry in the UK, Ireland, France and Sweden. The group comprises a family of specialist businesses which are able to deliver everything the caterer needs, including their very successful own brand ranges developed specifically for chefs.
The Role
Contact Centre Sales Advisors within Brakes are essential in how we respond to and interact with our customers. It is important that all Contact Centre Sales Advisors are able to build a professional relationship with Customers and achieve sales targets through delivering excellent customer service and exceeding our customer’s expectations.
This role is for 30 hours per week over 5 days including Sunday
Key Accountabilities & Responsibilities:

  • To deliver excellent customer service
  • To develop profitable sales growth through contact existing customers on both inbound and outbound contact channels
  • To accurately and promptly process customer orders so that the department’s targets and objectives are met / exceeded.

The Person
The successful operatives will have a strong customer focus and be a team player. You will have excellent rapport building skills demonstrated through clear and effective communication
Knowledge, Skills, Experience:

  • PC literate
  • Verbal communication skills
  • An ability to work in a target critical environment
  • Attention to detail
  • Literacy and numerical skills
  • An ability to work effectively within team
  • Objection handling and questioning skills


  • Previous Contact Centre Experience
  • Previous sales experience
  • Food knowledge

The Business
Employing over 10,000 people, the group supplies a diverse customer base, which includes, independent pubs, restaurants and hotels, schools, hospitals, contract caterers and well known national chains.
Brakes Group has developed a clear customer focus and a strong understanding of the needs of the foodservice sector providing innovative products and services and is committed to improving both the environment and the communities it serves.
Brakes Group operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.