Brakes Group

Supply Chain Manager - Service

15 Feb 2017
15 Mar 2017
Brakes Group
Business Sector
Food & Drink
Full Time
Contract Type
JOB PROFILE: Supply Chain Manager- Service REPORTS TO: Supply Chain Service Manager
LOCATION: Ashford and Multi Temp Depot based
Role Purpose Statement
The purpose of the role is to drive end to end service improvements, working and coordinating cross functionally to understand the key issues, recommend robust resolutions and deliver improvement plans at depot, customer or error type level.
Key Accountabilities & Responsibilities
  • Pro-actively analyse data to understand key service issue trends across the business.
  • Perform ‘deep dives’ to identify root cause of issues and work collaboratively with relevant departments to provide long term, robust solutions.
  • Propose end to end business solutions to deliver optimum service for either Corporate or Independent at both depot and/or customer levels.
  • Lead/attend service calls and coordinate service improvement plans and communicate progress to relevant key stakeholders.
  • Work with cross functional service teams to meet and exceed service KPI’s both internal and external.
  • Build strong communication links with sales and operations and establish a sustainable but challenging working relationship.
Performance Indicators
  • Perfect Order/DPMO scores.
  • FTA and DSL performance.
  • Customer retention of accounts within both Corporate & Independent.
  • Achievement of project deadlines
  • Improved SC perception scores
  • Successful delivery of improvement plans

  • Cares passionately for our customers – Customer focused, drive for results, service excellence, customer relationship management
  • Doing the right thing – Decision making and problem solving, integrity and trust, takes ownership and delivers on commitments
  • Working together as one team – Peer relationships, collaborative working
  • Being the best we can - Creates simplicity out of complexity, process management, planning and organising. Time management

Knowledge, Skills, Experience
  • Essential - at least 3 years experience and knowledge of Brakes’ supply chain.
  • Understanding of lean principles or other continuous improvement methodology desirable. Six Sigma Yellow or Green Belt would be advantageous.
  • Self-starter.
  • Highly analytical.
  • Commercially astute
  • Logical but creative thinker
  • Strong communication/Influencing and negotiation skills
  • Project management skills
  • Proven continuous improvement techniques