Head of EMEA Operations, Sales and Marketing

Head of EMEA Operations, Sales and Marketing – Gift/Party supplies/Housewares

Reports to: COO for Operations and CEO for Sales and Marketing

Competitive Salary + additional benefits

Office based - Cheltenham, UK (relocation package available)

The Company:

My client are known for their innovative and creative products within a number of categories such as Party Supplies, Gift Packaging, Stationery, Cards and Accessories. The company have come a long way from one person creating products on their kitchen table to an international brand who grace the shelves of some high end retailers such as John Lewis, Waitrose and the White Company.

The Position:

As Head of EMEA Operations, Sales and Marketing you will run and oversee all aspects of the EMEA Sales office.  They will directly oversee the commercial relationship with existing large and multi-site customers as well as proactively contacting clients to maintain a consistent high level of service delivery.  This position will also be responsible for maintaining an exceptional customer experience throughout the region, overseeing the customer service team.  Other duties include the management of our European tradeshows, liaising with suppliers, staff and other departments to ensure the smooth set up and completion. The ideal candidate will be a generalist looking to make a career move into an expanding company, someone who is well rounded and who will be invested in the company’s growth.  We are looking for a balanced candidate that has day to day operational experience as well as building a sales and marketing plan/team

Key Responsibilities:

• Engage and support all sales activities in the EMEA region
• Grow sales and profitability of the EMEA region
• Work with the CEO to expand the company in the UK/EU market
• Engage in business development and business prospecting activities
• Attend sales meetings for large/important accounts
• Oversee & execute tradeshow events and operational preparation
• Manage UK Sales Office / Customer Service staff (3)
• Develop inside sales capabilities
• Provide Sales Operations Analysis
• Ensure orders are entered accurately and in a timely fashion
• Keep customer’s information private and secure
• Understand customer compliance requirements
• Ensure customer satisfaction (problem solving)
• Follow up on pending issues/orders

Qualifications:

• 5 years’ customer service and/or direct marketing experience
• 2 years’ direct customer sales experience
• Tradeshow management experience
• Strong business process acumen
• Exceptional analytical skills
• SAP B1 (or equivalent) systems experience
• Strong computer skills (MS Word, MS Excel) & written and verbal communication skills

• Relevant industry experience in giftware, fashion and/or homeware market segments
• Buying experience
• Exceptional attention to detail