Brakes Group

Sales and Customer Support Co-ordinator

Recruiter
Location
Ashford
Salary
Competitive
Posted
18 May 2017
Closes
15 Jun 2017
Ref
04289
Contact
Brakes Group
Business Sector
Food & Drink
Hours
Full Time
Contract Type
Permanent
Customer Experience Function – Corporate/Public Sales & Customer Support
JOB PROFILE: SCS Coordinator
REPORTS TO: Sales & Customer Support Team Leader
Key Accountabilities & Responsibilities
  • Develop and maintain strong relationships, at head office level, with a portfolio of customers
  • Attend customer and business meetings/calls
  • Be a primary point of contact on customer and business queries
  • Regularly engage with account managers to discuss actions in support of both business and customer activities
  • Work pro-actively to improve the customer experience
  • Produce regular sales, product, pricing and delivery reports
  • Maintain buying lists, product substitutions, discounts in line with requests by account manager/customer/supply chain and through bulletins/regular cleansing
  • Alignment of internal buying lists with customers/3rd party systems
  • Identifying & correcting IMS issues for eSI customers
  • Update promotional pricing activity
  • Action credits for pricing errors and maintain the credit log
  • Maintain pricing/vistex agreements and assist on price reviews
  • Co-ordinate on-boarding of new customers
  • Order and organise sales and promotional samples
  • Provide buddy cover when required
  • Keep buddy/Team Leader updated with key developments on own portfolio and keep Bible information updated
  • Assist with training new starters
  • Work with account manager to set up nominated lines
  •