Telesales Advisor
- Employer
- Brakes Group
- Location
- Tamworth
- Salary
- Competitive
- Closing date
- 9 Jun 2017
View more
- Business Sector
- Food & Drink
- Contract Type
- Permanent
- Hours
- Full Time
- Function
- Customer Services, Sales
Contact Centre Sales Advisor
Tamworth
Shift Pattern - 35 hours per week, from 9am to 5pm and 9.30 to 4.00pm on a Sunday, 5 out of 7, approx 1 in 3 Sundays
Come and join the number one food service company in the country….
With a turnover of over £2.6bn, Brakes Group is a leading supplier to the foodservice industry in the UK, Ireland, France and Sweden. The group comprises a family of specialist businesses which are able to deliver everything the caterer needs, including their very successful own brand ranges developed specifically for chefs.
Job Purpose
Engage with customers within a contact centre telephony environment, working alongside teams of SA’s, Team Leaders and Contact Centre Managers
Deliver excellent customer service to various customers based throughout the UK, taking orders and ensuring information is correctly logged on the system
Meet and exceed sales and quality targets e.g. call reviews, capture of accurate information on system etc
Assist in the achievement of the departments targets and objectives ensuring profitable sales growth is met/exceeded
Deliver excellent customer service, drawing on all available resources
Use effective planning to initiate and accept customer orders by telephone in accordance with established procedures and quality standards
Respond to customer complaints/enquiries in accordance with established procedures
Dimensions
Develop profitable sales growth through existing and prospect customers in accordance with the business development plan
Deliver excellent customer service ensuring all relevant KPI’s are met
Assist in the achievement of the departments targets and objectives ensuring profitable sales growth is met/exceeded
Role Context
Hours of work may vary depending on business need, occasional weekend working scheduled in accordingly
The role will be located within the Company’s national contact centre environment, working within a fast paced environment to ensure customers are dealt with in a timely and professional manner
Working within teams of other CCSA’s, led by Team Leaders/Team Managers
Principle Accountabilities
Foster and maintain strong customer relationships to ensure delivery of exceptional customer service to customers at all times
Develop a good knowledge of customer needs, competitor activity and company products and resources to help identify changes needed to improve overall service
Highlight Customer Service issues to relevant departments and support proactive action to prevent reoccurrence
Respond to customer inquiries in accordance with established guidelines to ensure excellent service is delivered
Actively support and promote cost effective solutions for the company to ensure cost reduction on recoveries and a reduction in repeat complaints
Assist in the achievement of departmental targets
Support the telesales management teams and contribute towards operational places that deliver the overall telesales strategy
Support profitable sales growth through existing and prospect customers in accordance with the business plan and the rapid and efficient resolution of issues impacting Brakes customer
Knowledge, skills, experience, competencies
Essential:
Customer focused – internally and externally
Computer literate
Verbal communication skills
An ability to work in a pressured time critical environment
Literacy and numerical skills
Customer facing skills
An ability to work effectively within a team and on own initiative
Objection handling and questioning
Excellent time management
Clear and effective communicator
Team player
Organized with good administrative capabilities
Excellent attention to detail
Able to manage priorities and plan activities, complete projects and tasks by target date.
Good analytical skills.
Flexible approach to changing priorities
Desirable:
Food knowledge
Sales ability
Knowledge of basis distribution centre activities
Some experience in a customer service role.
Self-motivated
Integrity
Tenacious and creative in resolving problems
Ability to make decisions
Key Relationships
Professional relationships with customers is essential in supporting the organisations strong customer focus
Working with and raising any problems to the Team Leaders and Contact Centre managers
The Business
Employing over 10,000 people, the group supplies a diverse customer base, which includes, independent pubs, restaurants and hotels, schools, hospitals, contract caterers and well known national chains.
Brakes Group has developed a clear customer focus and a strong understanding of the needs of the foodservice sector providing innovative products and services and is committed to improving both the environment and the communities it serves.
Brakes Group operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.
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