Brakes Group

Telesales Advisor

Recruiter
Location
Deeside
Salary
Competitive
Posted
11 May 2017
Closes
08 Jun 2017
Ref
04383
Contact
Brakes Group
Business Sector
Food & Drink
Hours
Full Time
Contract Type
Permanent
Job Purpose
Engage with customers within a contact centre telephony environment, working alongside teams of SA’s, Team Leaders and Contact Centre Managers
Deliver excellent customer service to various customers based throughout the UK, taking orders and ensuring information is correctly logged on the system
Meet and exceed sales and quality targets e.g. call reviews, capture of accurate information on system etc
Assist in the achievement of the departments targets and objectives ensuring profitable sales growth is met/exceeded
Deliver excellent customer service, drawing on all available resources
Use effective planning to initiate and accept customer orders by telephone in accordance with established procedures and quality standard.
Respond to customer complaints/enquiries in accordance with established procedures
Develop profitable sales growth through existing and prospect customers in accordance with the business development plan
Deliver excellent customer service ensuring all relevant KPI’s are met
Assist in the achievement of the departments targets and objectives ensuring profitable sales growth is met/exceeded

Hours of work may vary depending on business need, occasional weekend working scheduled in accordingly
The role will be located within the Company’s national contact centre environment, working within a fast paced environment to ensure customers are dealt with in a timely and professional manner
Working within teams of other CCSA’s, led by Team Leaders/Team Managers

Essential Skills:
Customer focused – internally and externally
Computer literate
Verbal communication skills
An ability to work in a pressured time critical environment
Literacy and numerical skills
Customer facing skills
An ability to work effectively within a team and on own initiative
Objection handling and questioning
Excellent time management
Clear and effective communicator
Team player
Organized with good administrative capabilities
Excellent attention to detail
Able to manage priorities and plan activities, complete projects and tasks by target date.
Good analytical skills.
Flexible approach to changing priorities

Desirable:
Food knowledge
Sales ability
Knowledge of basis distribution centre activities
Some experience in a customer service role.
Self-motivated
Integrity
Tenacious and creative in resolving problems
Ability to make decisions
Professional relationships with customers is essential in supporting the organisations strong customer focus
Working with and raising any problems to the Team Leaders and Contact Centre managers