Brakes Group

Sales & Customer Support Coordinator

Recruiter
Location
Ashford
Salary
Competitive
Posted
05 Apr 2017
Closes
03 May 2017
Ref
04083
Contact
Brakes Group
Business Sector
Food & Drink
Hours
Full Time
Contract Type
Permanent
SALES AND CUSTOMER SUPPORT CO-ORDINATOR
ASHFORD
We are currently seeking to recruit a Sales and Customer Support Co-ordinator to join our highly dedicated corporate team in Ashford. This is a part-time role for 3 days per week as part of a job share.
A highly professional self-starter, you will already be accustomed to working within a fast-paced environment where the delivery of excellence in service is paramount.
Pro-active and strongly self-motivated, you will be highly IT literate, customer-focussed, commercially astute and confident in your approach with both internal and external partners alike.
The role of Sales and Customer Support is to effectively bridge the gap between customer, sales, finance and a number of other areas within such a large-scale and diverse company as Brakes.
This position is in support of our largest corporate customer and your key accountabilities & responsibilities will include:
  • Support the reprocessing of invoices and credits to ensure timely payment
  • Support the daily uploads of customer price files
  • Check and maintain customer pricing levels/buying lists
  • Develop and maintain strong relationships within your team, the Brakes business and at head office level of your Customer
  • Attend Customer and Business calls as required
  • Be a primary point of contact on related customer and business queries and issues
  • Work pro-actively to improve and enhance the Customer Experience
  • Produce and deliver regular and ad-hoc reports
Sales and Customer Support is an incredibly diverse and hugely rewarding environment that connects with every area of business.
In addition to your professionalism, initiative, confidence and adaptability, our ideal candidate should have experience in the following:
  • Working in a fast moving, pressurised team environment
  • Excellent interpersonal, problem solving and organisational skills
  • The ability to prioritise workloads and work well under pressure
  • Working within, and contributing to, a highly dedicated team
  • Highly proficient use of MS Office – in particular Excel
  • Experience of working with Database systems
  • Commercial awareness
  • You should also be willing to learn (training will be given)