BRAKES GROUP – SALES & CUSTOMER SUPPORT
JOB PROFILE: Reports Co-Ordinator – Developer REPORTS TO: Reports & Applications Development Manager
Role Purpose Statement:
To produce, create and maintain reports to all levels of the business according to agreed timescales ensuring accuracy is maintained. To support the Sales Teams by providing information that enables them to plan and prepare for customer penetration and also future incentives. To actively monitor and improve current reporting documents as necessary and ensure thorough checking processes are in place and implemented on a continual basis. To support development team by assuming responsibility for as many adhoc requests and routine tasks as is practical to do so.
Key Accountabilities & Responsibilities

• Running & issuing standard reports according to the agreed schedule, daily/weekly/monthly for all levels of the business
• Creation and running of bespoke/adhoc reports inline with current sales initiatives
• Supporting sales incentives from a reporting perspective e.g. communicating between the sales force or finance and involving the Sales Ops team
• Supporting Sales Ops with activities/projects when required
• Engaging with all levels of the business when required in order to understand their business needs and interpreting their requirements in to relevant reports
• Work with development team to support general workloads and maintenance for the team as a whole
• Responsible for daily, weekly and monthly set up and maintenance of automated server jobs
• Will act as a point of contact for other teams when support is needed
• Will act as holiday cover for main coordinator role, and for some developer support if needed during leave
• Ability and flexibility to travel to other Brakes locations where required to support the needs of the wider team

Performance Indicators

• Completeness and accuracy
• Achieve effective support, co-ordination, communication, accuracy, efficiency and user satisfaction.
• Meeting deadlines.
• End user feedback
• Feedback from line manager

Competencies/Leadership Themes

• Self-motivated
• Plans & prioritises
• Inquisitive
• Intuitive
• Adaptable
• Team player
• Flexible in approach to workloads
• Excellent time management skills
• Shares knowledge with others
• Mathematical approach
• Methodological
• Ability to liaise with people at all levels
• Able to present at all levels
• Customer focused
• Excellent communication skills
• Unyielding integrity

Knowledge Skills, Experience
Essential:

• Ability to perform under pressure and meet short deadlines
• Able to plan and prioritise according to urgency and importance
• Experience in a fast moving, pressurised team environment
• Able to demonstrate verbal and numerical reasoning
• Advanced knowledge of technical applications, specifically MS Excel
• Knowledge of Visual Basic (VBA)
• Excellent communication skills
• Is able to demonstrate excellent accuracy and attention to detail.
• A clear understanding of profit management.
• Good standard of education.
• Flexible approach to the working week/month in terms of weighting hours to meet the demands of the business

Desirable:

• Previous experience in a sales environment, either telesales and field sales
• Previous knowledge of reporting and analysing data
• Knowledge of SQL and ability to code
• Previous knowledge of SAP, Concerto and Business Warehouse

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