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Customer Care Advisor

Employer
Brakes Group
Location
Deeside
Salary
Competitive
Closing date
28 Mar 2017

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Business Sector
Food & Drink
Contract Type
Permanent
Hours
Part Time
Function
Customer Services
Customer Care Advisor
1pm-6pm
Come and join the number one food service company in the country
With a turnover of over £2.6bn, Brakes Group is a leading supplier to the foodservice industry in the UK, Ireland, France and Sweden. The group comprises a family of specialist businesses which are able to deliver everything the caterer needs, including their very successful own brand ranges developed specifically for chefs.
This role will be in our Telesales function working 5 days across 7 for a total of 25 hours per week.
Role Purpose Statements
  • To support profitable sales growth through the rapid and efficient resolution of issues impacting Brakes customers
  • To meet and exceed quality targets e.g. call reviews, capture of accurate information on system etc.
  • To deliver excellent customer service, drawing on all available resources
  • To assist in the achievement of departmental targets.
Key Accountabilities & Responsibilities
  • Foster and maintain strong customer relationships.
  • Deliver exceptional customer service to customers at all times.
  • Develop a good knowledge of customer needs, competitor activity and company products and resources.
  • Respond to customer inquiries/complaints in accordance with established guidelines.
  • Highlight CS issues to relevant departments and support proactive action to prevent reoccurrence.
  • Help identify changes needed to help improve overall service.
  • Gain required knowledge needed to fulfil role.
  • Actively promote cost effective solutions.
Knowledge, Skills, Experience
Essential:
  • Computer Literate.
  • Is organized with good administrative capabilities
  • Exhibits attention to detail
  • Able to manage priorities and plan activities, complete projects and tasks by target date.
  • Good analytical skills.
  • Able to work on own initiative and as part of a team.
The Business
Employing over 10,000 people, the group supplies a diverse customer base, which includes, independent pubs, restaurants and hotels, schools, hospitals, contract caterers and well known national chains. Brakes Group has developed a clear customer focus and a strong understanding of the needs of the foodservice sector providing innovative products and services and is committed to improving both the environment and the communities it serves. Brakes Group operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

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