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Internal Sales & Operations Manager

Employer
Michael Page Sales
Location
England, Berkshire, Bracknell
Salary
£35000 per annum + Bonus, Benefits
Closing date
1 Feb 2017

View more

Business Sector
Non Food & Drink
Contract Type
Permanent
Hours
Full Time
Function
Sales

Job Details





A fantastic opportunity has arisen for a successful and driven Sales & Call Centre professional with management experience to join an exciting and growing client of mine based in Bracknell as their new Internal Sales & Operations Manager based from their office in Bracknell.







Client Details



Actegy is a family owned company started in 2003. Actegy design, develop and market innovative healthcare products for use in the home, with the aim of improving health and well-being. Over the last decade Actegy has continued to develop and improve their range of products in conjunction with medical experts from leading UK institutions.



Actegy sells Directly to consumers via Press, TV and Online and also through Retail Pharmacy and Catalogue Channels. With Headquarters in the UK, Actegy also has operations in North America and Australia.



Due to significant growth and success, Actegy have created a new role of Internal Sales & Operations Manager based in Bracknell.



Description

The successful candidate will
  • Be responsible for the commercial delivery of the in house call centre (team of 10)
  • Drive the performance of the team to improve conversion, hitting and exceeding sales targets
  • Improve call handling efficiency on the 3500 sales and customer service calls currently received per month
  • Prepare various operational reports on call centre performance, logistics performance and returns reporting
  • Improve the overall delivery of the team via a process of coaching, training and development
  • Take responsibility for the management of 3rd party partners including call centre fulfilment partners, ensuring targets are set and reporting on performance
  • Provide the necessary management support to handle and resolve logistics queries, service delivery and stock control issues
  • Become an experienced systems super user, at ease with reporting systems and confident with Excel
  • Be responsible for the management of promotions, ensuring the call centre staff are fully trained
  • Ensure new and existing team members are equipped with the tools, knowledge and capability to effectively do their job
  • Review and manage the team's performance measuring against their agreed KPI's, and address any training issues, delivering relevant training and recommendations.
  • Work with internal teams on Quality, Regulatory and Supply Chain matters, reporting any issues as they arise.


Profile



Key Skills and Experience
  • Experience of managing a call centre or internal sales environment
  • Inbound and outbound telesales experience within a B2C environment
  • Strong financial and organisational skills, strong on statistics and reporting
  • Ideally consumer goods background
  • Experience of working with CRM systems
  • Stock control or warehousing liaison experience - multi-faceted team experience
  • Day to day operations and department management experience
  • Experience of setting, driving and reviewing objectives based on Key Performance Indicators (KPI's)
  • Experience of up-selling and cross selling a variety of product ranges




Personal Qualities
  • Self-starting, self-sufficient, hands on manager with good attention to detail and high standards
  • Problem solver with a Can Do approach
  • Man management experience, delivering results through call centre teams
  • Ability to demonstrate where you have developed a positive, growth oriented team culture






Job Offer



We have a competitive basic salary available of circa £35,000 per annum + bonuses & commission based on performance of the team. On top of this we have package benefits plus 25 days annual leave.

We are looking for very career minded candidates as my client is looking to expand and grow at the rate it has been and therefore we have huge opportunity for this role and the candidate to grow at Actegy as the businesses continues to perform fantastically.

Company

Michael Page Sales UK is a leading professional recruitment consultancy covering permanent, interim and contract recruitment. We have UK wide coverage with ten offices located in London, Weybridge, Reading, Birmingham, Bristol, Leicester, St Albans, Manchester, Leeds and Glasgow. The core markets we serve are Consumer, Business Services, Media, IT/Telco, Financial Services, Healthcare and Technical Sales, with a dedicated person or team in each location specialising in each of these sectors. The clients we work with are as diverse as the candidates we represent; from Blue Chips to SMEs, and Sales Execs to Sales Directors. Our Consultants are typically from relevant sales backgrounds giving first hand experience of the roles we recruit for. We pride ourselves on delivering unrivalled service levels to our candidates and our clients, our track record of success over the past 20 years means we stand out.

Within our Consumer Sales Division we have consultants within each of the 10 offices who dedicate themselves to this sector and no other. Our specialist capability is demonstrated further as we focus on sub sectors such as food, drink, household, foodservice, consumer electronics, apparel, health & beauty, consumer healthcare, pet and sports. Some of our key clients include Colgate, Beiersdorf, Dr Oetker, Johnson & Johnson, Matthew Clark, PZ Cussons, Kellogg’s, 2 Sisters, Samsung, Seven Seas, Twinings, Unilever, Reckitt Benckiser, SC Johnson, Warburtons, InBev, Kettle Chips, Hallmark, Luxottica, McCain, Britvic, General Mills, and Molson Coors to name but a few!

Michael Page Sales UK is part of Michael Page International with operations in the UK, Continental Europe, Asia-Pacific and the Americas. As well as looking for high quality candidates for our clients, we are also always looking for top talent to work for us

Join in the discussion in our LinkedIn group Michael Page Sales - UK

 

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