Vending Technical Product Support Specialist

Job Title: Vending Technical Product Support Specialist

Location: Midlands OR The North

Job Sector: Catering & Vending

Job Type: Permanent

Salary: Up to £30,000 p.a + car + excellent benefits

Job Reference: SS/J017787

An extremely dynamic and rapidly expanding world leading producer of automatic snack and beverage vending machines, successful within both the HoReCa and office coffee service sectors.

About the Role:

Working as a Vending Technical Product Support Specialist, you will be required to provide the provision of technical solutions, installation assistance and field support to Customers/Engineers both face to face and over the telephone.  You will also deliver technical training on the expansive range of equipment available to customers.  Approximately 50% of this role will be field based, with the remainder of your time spent working from the Midlands based office or home.  More specific duties will include;

• Support clients by providing the highest level of technical service to maintain customer confidence in products and enable the company to achieve sustainable competitive advantage throughout the UK and Ireland
• Work closely with the UK management team to ensure the UK strategy and business goals are achieved
• Provide on – site technical  issues within a given timescale
• Maximise the assistance given to clients by prioritising visits correctly (coordinating diaries with the Technical Director) and completing/distributing all relevant visit reports
• Maintain good customer relations by presenting a professional, efficient and helpful service
• Assist in the preparation and presentation of technical training courses and exhibitions when required
• Provide onsite training for Engineer’s and Operator’s as directed by the Technical Director
• Assist in the manning of the Technical Help Line either from the office or home
• Ensure that all accounts have the appropriate level of technical support
• Inform the Technical Director of any competitor product/price comparisons and technical activities
• Responsible for regularly reviewing the client database to ensure it is updated to create market specific mailing lists
• Attend regular reviews with the Technical Director to identify training needs as well as setting ‘smart objectives’
• Contact key customers regularly

Key Skills/Experience Required:

In order to be considered for the role of Vending Technical Product Specialist, you must possess the following;

• Based in the Midlands of the North or the UK
• Previous technical vending experience would be an advantage but not essential
• Technical ability – electrical/mechanical engineering background considered
• Experience of facilitating technical training
• Customer facing and problem solving abilities
• The ability to work well under pressure
• Fault finding experience is desirable
• A full clean UK driving license
• 5 GCSE’s (or equivalent) at grades A – C
•  

Salary/Benefits Information:

• A basic salary of up to £30,000 p.a (DOE)
• Company car
• Attractive contributory pension
• 25 days holiday+ bank hols
• Life assurance
• Private healthcare

Footnote

If your application is successful we will contact you to discuss the opportunity in more detail, within 48 hours of receiving your application.

Due to the overwhelming Application response we receive through various sources should you not hear from us within one week then please assume your application has been