Store Manager

The Store Team Leader position has responsibility for overseeing store operations, Team Leader and Team Member development and overall store profitability. The Store Team Leader is also responsible for establishing and maintaining the business in accordance with our mission statement and core values. This position reports to the Senior Coordinator of Operations.
 

DUTIES and QUALIFICATIONS:

1. Responsible for the sales, payroll, and financial performance of the store.
2. Consistently demonstrate and ensure the highest quality customer service; effectively handle customer complaints when necessary.
3. Direct responsibility for the productivity of Team Members with respect to performance management, career development and policy adherence and consistency.
4. Know and regularly visit local competition for comparisons develop customer marketing and customer outreach plans in collaboration with regional marketing.
5. Ensure Team Member and customer safety at all times; immediately correct and/or report safety hazards, violations and any injuries.
6. Ensure standards for product quality and freshness, cleanliness, sanitation, merchandising and recordkeeping are understood and upheld by all Team Members.
7. Conduct effective regular Store meetings and Team Leader meetings; attend and participate in Store Ops and Regional Leadership meetings as required.
8. Ensure compliance with all relevant regulatory rules, standards, and licenses.
9. Ensure effective maintenance of store equipment and fixtures; ensure proper training and use of all store equipment, tools, and fixtures.
10. Coordinate and supervise physical inventory process ensuring accuracy.
11. Monitor expenses to remain within budget.
12. Communicate, represent and uphold Whole Foods Market values and business philosophy to customers, Team Members and vendors.
13. Mentor and grow leadership.
14. Interview, select, train, develop, and counsel Team Leaders and Team Members.
15. Build and sustain a positive work environment.
16. Exemplify ideal Team Leader and Team Member behaviour and performance.
17. Ensure accurate completion and timely submission of all paperwork.
18. Operational skills – knowledge of company procedures, regulatory compliance, Company Policy and analysis of financial data.
19. Builds a positive work environment of outstanding teamwork, mutual respect and exceptional morale. Leader in understanding, implementing and “living” the Company Core Values.
20. Ability to communicate well to TM’s and Regional Leadership and use their expertise to positively influence situations.
21. Uses store meetings, team meetings and one on one interaction to relay ideas and changes.
22. Creative and innovative thinking on addressing problems and situations. Uses creativity in building sales and customer service.
23. Strong skills in understanding the market, competition, and adapting to these influences.
24. Inclusive and open communication style, which inspires team members, sets clear expectations and develops team members to excellence.
25. Strong competitive drive.
26. Training and developing Team Members to have a real appreciation and pride in our product, foods and services.
27. Success driven to meet sales and profit goals.

REGULATORY COMPLIANCE:

Maintain comprehensive knowledge of, and ensure compliance with, relevant regularity rules and standards, including:

1. Employment Law
2. Health and Safety
3. Food Hygiene
4. Weights and Measures

INTELLECTUAL REQUIREMENTS:

1. Demonstrated outstanding team building skills
2. Outstanding communicator both written and verbal
3. Goal oriented with a strong track record of meeting or exceeding goals
4. Extremely organised, able to multi-task many priorities and meeting deadlines
5. Possesses sound judgment; level headed and fair minded
6. Minimum 2 years’ experience successfully leading a WFM produce team or equivalent experience.
7. Excellent computer skills.
8. A commitment to achieving excellence.
9. Strong work ethic, lead by example.
10. Ability to lead and motivate a team
11. Strong analytical skills
12. Demonstrates good communication skills both written and verbal
13. Creative at marketing, presentation and product development.
14. Good partnering and influencing skills.
15. Proven financial success as a leader
16. Have a thorough knowledge of products, buying, pricing, merchandising, and inventory management.
17. Excellent knowledge of Whole Foods Market policies, procedures, core values, business philosophy, and quality goals.
18. Able and willing to work mornings, nights, weekends, holidays, and long/unusual hours as needed.
19. Knowledge of and love for natural food.

OTHER REQUIREMENTS:

1. Have a thorough knowledge of products, buying, pricing, merchandising, and inventory management.
2. Have excellent verbal and written communication skills.
3. Possess sound judgement, be level headed, and fair-minded.
4. Have exceptional organisational skills; able and willing to multi-task.
5. Excellent knowledge of Whole Foods Market policies, procedures, core values, business philosophy, and quality goals.
6. Able and willing to work mornings, nights, weekends, holidays, and long/unusual hours as needed.
7. Knowledge of and love for natural food.