Call Centre Manager

This is an exciting opportunity for a Call Centre Manager to join one of the fastest growing food businesses in the UK.

Our client is experiencing double digit growth and as a result are looking for someone who is genuinely passionate about the food industry to join their team and take on responsibility from day one. In this position, you will be responsible for implementing and managing customer experience campaigns with both the internal teams and outsourced partners.

Further responsibilities as a Call Centre Manager include:

• Responsible for the coordination of retention and reactivation outbound call campaigns
• Providing hands-on support to your dedicated customer care team
• Monitoring and reporting campaign successes and staff performance via Key Performance Indicators (KPIs)
• Ensuring effective communication of customer feedback to all teams in the company

In order to be an outstanding Call Centre Manager:

• Previous experience in managing a customer care and/or sales agents team
• Background in B2C work environment
• Prior experience working in customer retention/reactivation is preferred but not essential
• Excellent ability to work in a fast-paced and deadline-driven team environment
• Energy, enthusiasm and commitment
• Ideally degree educated or equivalent

This is a great opportunity to join a rapidly expanding business where everyone is passionate about the mission and success of the company. Our client provides a fantastic working environment as well as a competitive remuneration package. As the business is growing so rapidly your career and personal development opportunities will phenomenal, if this sounds exciting to you then please don't hesitate in applying today!

Lime Talent is a recruitment agency specialising in the consumer goods industry. To view a broader selection of our current vacancies go to www.limetalentgroup.com or call us on 0207 042 3800.

The Lime Talent team always review and process job applications swiftly. However due to the high volume of CVs that we receive online, we regrettably are not always able to respond to every applicant individually. If you've not heard from us within 5 working days, unfortunately on this occasion your application has not been successful.

Lime Talent Ltd is acting as an Employment Agency in relation to this vacancy.