Retail Customer Services Advisor
- Employer
- 360 resourcing solutions
- Location
- Stratford-upon-Avon
- Salary
- £18k per year
- Closing date
- 10 Sep 2015
View more
- Business Sector
- Non Food & Drink
- Contract Type
- Permanent
- Hours
- Full Time
- Function
- Customer Services, Retail Management
DCS Europe has an exciting opportunity for a Retail Customer Services Advisor to join the team based in Stratford upon Avon. You will be on a full time permanent contract, with a highly competitive salary of £18,000 + depending on experience.
Key Responsibilities of our Retail Customer Services Advisor
- Providing main point of office contact for customers.
- Receiving, coding and confirming orders, and liaising with other departments (Buying and Transport for example) to ensure that orders are delivered on time.
- As our Retail Customer Services Advisor you will be advising customers of unavailable and discontinued products, offering alternatives where available, upselling to full layers and pallets, maximising stock shipped.
- Resolving issues with any customer related problems and handling QIRs as necessary.
- Answering ad-hoc queries from customers relating to products, orders, promotions etc.
- Some ad-hoc administration for sales team (may include such things as keying New Line Forms, Price Increase Forms, Barcode Changes, Repack Forms, Waste Packaging, Promotion confirmations etc.)
- Sourcing samples and sending them out (following the SOP correctly)
- Answering the general phone if reception is busy, and providing back up for greeting visitors.
- Support for other members of staff (as and when needed)
Essential Skills needed to become our Retail Customer Services Advisor
- GCSE Maths and English
- Computer knowledge – Microsoft Excel/Word/PowerPoint/Outlook
- Sage knowledge advantageous
- Good level of numerical ability and accuracy
- Good Verbal and written communication skills
- Ability to communicate at all levels
- Self - Motivated and flexible to change
- Ability to build relationships and liaise effectively with a variety of networks
- Time management and prioritising abilities
- Customer service/care skills
- Awareness of Quality procedures and the need for Quality focus
- Ability to work as part of a team
- Excellent administration and organisational abilities.
- Problem solving skills
If you feel you are the right candidate for the role of our Retail Customer Services Advisor then please click ‘apply’ now!
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