RETAIL OPERATIONS MANAGER

COME AND CHANGE THE WORLD WITH US

COULD YOU BE A RETAIL OPERATIONS MANAGER - UK ?

Ben & Jerry’s opened their first scoop shop in 1978 in America, coming to the UK in 1994.  

Based in Burlington, Vermont, the business has grown over the last 37 years to become one of the best known and loved brands for ice-cream.

Due to a new strategic direction an exciting and unique opportunity has arisen for an experienced Retail Operations Manager UK to join part of a brand new, Europe-based retail team for Ben & Jerry’s.  

Expanding from the in-home side of the business, Ben & Jerry’s are looking to build and grow their retail presence through scoop shops, flagship stores and franchises.  

We need a strong, innovative and inspiring leader to lead and develop the entire retail operations across the UK.  

This is a nationwide job and will require significant travel throughout the UK along with trips to Europe.

Interested? Then why not get to know us just a little bit more…

From that renovated gas station in Burlington, Vermont, to far-off places with names we sometimes can’t even pronounce, the journey that began in 1978 with 2 guys and… the ice cream business they built as LEGENDARY as the ice cream is euphoric! 

At Ben & Jerry’s we make “the best possible ice cream in the n’icest possible way”, but it’s our three-part mission that really drives our business.

If bringing your values to work with you every day sounds euphoric, this may be the perfect place for you!

Our three-part Statement of Mission guides our decision making

1.    Our Product Mission drives us to make fantastic ice cream – for its own sake
2.    Our Economic Mission asks us to manage our company for sustainable financial growth
3.    Our Social Mission compels us to use our company in innovative ways to make the world a better place

So what are we looking for?

The successful candidate will be able to demonstrate their previous success managing client relationships.  

We need someone who can both manage and coach others to deliver the Ben & Jerry’s experience, in terms of customer service, our brand reputation and our social mission.  

A strong retail background is a must, as is a clear, strategic thinker who isn’t afraid to suggest and try new ideas.  

Your excellent communication and interpersonal skills will be evident and pressure and deadlines will not hinder your ability to achieve.  

The capability to make sound decisions and implement plans is crucial, as are good analytical and observational skills.

Because… “We like to have fun while we work”

Day-to-day the successful candidate will be accountable and responsible for the retail focus of the brand throughout the UK, assisting and reporting to the Head of Retail - Europe.  

The retail business should be grown and developed whilst remaining profitable through strong leadership and coaching, measurable by KPI and business scorecard delivery.

The ideal candidate should lead, inspire and develop their team through business models such as 'good to great'.

The culture within Ben & Jerry's is about training, coaching and empowering the teams; the UK Operations Manager should come with a background that has implemented this model.

We pride ourselves on maintaining our principles around ethics and social awareness and need someone who is inspired by these in their decision making and overall conduct.  

We are looking for an innovator who is comfortable with an informal, fun work environment and is unafraid to think of new, creative ways of working to engage and motivate their teams.

If you are shortlisted, we will require you to send us a short video, which will be your opportunity to show us your dynamic, creative personality.

Ben & Jerry’s are proud to be different in the way we do business and we want to keep our strong brand identity.  

Our flavours are exciting and unique – we need our people to be the same.

Peace, Love and Ice Cream!

BEN & JERRY'S – “MAKING THE BEST POSSIBLE ICE CREAM IN THE N’ICEST POSSIBLE WAY”

Please note that the next stage of the process will require you to send a short video (max 2 minutes) that shows us who you are/what are your core values.

Full details will be explained given where necessary.

Please note agencies will not be used to fulfil these roles.