Account Manager

Account Manager

Full time, Permanent

Package: £25,000 – 28,000 per annum, bonus scheme, car allowance, 3% company pension scheme after probation

Location: based a minimum of 3 days per week in Harwell, Oxfordshire

We are a dynamic, fast paced organisation growing quickly in a highly competitive market.  Our clients include world famous brands, international retail organisations and well known high street companies.  For them customer perception is fact and to provide that insight we create tailor made mystery shopping improvement solutions.

Our mystery shopping programmes are dedicated to help increase customer satisfaction, boost sales performance and build staff competence, resulting in increased profitability.

Job Description

Working directly with our client companies, understanding their requirements and priorities and project managing the deliverables using internal resources. You will be responsible for the analysis and reporting on all the client data per project and for the presentation of that information to the client in their preferred format.

Key Responsibilities

• Manage the commercial relationship with existing and new clients.
• Proactively contacting clients to maintain a consistent high level of service delivery, whilst identifying further new business opportunities.
• Meeting with clients face to face to give regular feedback, share best practise, recommending improvements and promoting the business through presentations and analysis.
• Maintaining the revenue and gross profit of each account ensuring they remain profitable in line with annual targets, exhausting all additional revenue streams opportunities.
• Provide unique analysis and reporting with the assistance of IT.
• Project manage the implementation of any new client services with the assistance of the Operations Team.

• Working with the Operations Team to ensure that service requirements are understood and implemented in line with client expectations.

Accountabilities

• Monitoring the day to day commercial performance of each account within a portfolio.
• Regularly liaising with existing clients to identify new business opportunities.
• Identifying new business solutions to offer clients to extend our existing services.
• Progressively manage an opportunity pipeline, closing all possible opportunities to achieve a Gross Profit result in line with quarterly targets.
• Ensuring all clients understand the services on offer
• Upkeep of electronic records.
• Project management of the roll-out of all new contracts and services. With the assistance of the Operations Team to provide industry leading reports to clients via email or the online customer portal.
• Provide detailed information and reports to the directors of the company as and when required.
• Carry out analysis and produce reports on a monthly basis and as and when required basis.
• Daily liaison with other members of the team to provide information and ensure that customers receive excellent customer service and suppliers provide consistent services.
• Managing a range of customer projects at any one time.
• Advising on changes and trends in the marketplace and the activities of competitors.

Previous experience in mystery shopping is required to be considered for this role. If you believe you have the skills and attitude to thrive in our busy company please attach your CV below