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Onboard Revenue Director

Employer
Carnival UK
Location
Southampton
Salary
£80000 - £90000 per annum + Competitive
Closing date
13 Oct 2014


Key Responsibilities
  • Instilling a culture of product service and retailing passion
  • Providing strong leadership to a team of internal and external stakeholders.
  • Coaching and developing team in the principles and practices of contract negotiation, performance management and operational excellence to meet the needs of the business with simple, commercially orientated processes
  • Drives Onboard Revenue agenda, ensuring priorities are recognised and accommodated within wider business
  • Proactively identifies opportunities for innovation & product development through market understanding
  • Maintaining extensive knowledge of competitor and industry best practice
  • Building strong relationships with other Carnival UK departments and Corporate Operating companies and play a full role within wider business projects outside of the department or company
  • Coaching in retailing best practice by taking learnings from the high street and integrating into the ship model
  • Driving On Board Revenue performance versus target and initiates recovery plans where appropriate, ensuring revenue and cost of sales lines are actively financially managed and controlled
  • Provides strong leadership for external contract negotiations, ensuring commercial terms are competitive and future fit for the changing needs of the organisation
  • Reviewing and re-engineering existing products, processes, systems and methodologies in order to deliver sustained improvements to customer service and product offering
  • Delivering monthly updates to the Board on performance and strategy development
  • Ensuring product offering and compliance procedures are Brand appropriate and fit for purpose
  • Ensuring compliance to contract terms and Service Level Agreements
  • Providing specification expertise for new build and refit programmes
  • Working with Hotel Services to ensure compliance of all procedures and good operating practice within fleet regulations
  • Develops the capability of the On Board Revenue team, building strong engagement and clear succession planning and ensuring the teams are customer facing in their approach
  • Accountable for setting annual budgets, and managing revised targets, for both revenue and costs
  • Regularly review performance against cost and revenue targets and ensure that appropriate action is taken to achieve those targets


Experience

Essential:
  • Degree or equivalent qualification
  • Ability to maintain a balanced internal, external, corporate & business perspective
  • Strong analytical and commercial experience and evidence of improving business performance
  • Strong commercial awareness and understanding of retail environments, customer centric
  • Experienced at managing cross functional projects
  • Experience of managing competing priorities effectively
  • Evidence of effective influencing & negotiation skills
  • Track record of delivery in a target driven environment


Desirable:
  • Solid understanding of cruise industry and ship environment
  • Proven track record of significant change management and Board influence
  • Strong planning and organisational skills
  • Working knowledge of competitive tendering procedures
  • MBA




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