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Makro: Assistant General Manager - Fareham (PO15 5UB)

Employer
Makro
Location
Fareham
Salary
£31000 - £32000
Closing date
30 Sep 2014

View more

Business Sector
Food & Drink
Contract Type
Permanent
Hours
Full Time
Function
Other Job Function


Assistant General Manager You will be responsible for leading a team to ensure that the store is trading efficiently, safely and within legal constraints including due diligence of food safety. You will offer the highest customer service standards and will be dedicated to keeping customers happy, take pride in your work and have a proven track record of managing a team to success.

Having an enthusiastic attitude and a driving ambition to be the best at whatever you do is critical to success in this role. You will ideally know the local area, have strong commercial skills and above all be customer driven

How do I improve cash profit?

  • Support the Store General Manager to implement a store strategy that ensures delivery of profitable sales, margin and income.
  • Have a complete understanding of all relevant markets, current developments and competition.
  • Ensure that through my team the communication of our own brand products align with customer needs whilst improving sales and profitability.
  • Ensure product availability to ensure our customers always have our products available for their customers.
  • Be responsible for ensuring that company procedures are implemented, colleagues are trained and all reasonable precautions are taken to protect colleagues, customers and the company stock and assets.
  • Be entrepreneurial by the way in which I market profitable stock in my store for my customers.
  • Work with the store management and support centre teams to achieve all financial KPI’s.
  • Work with the management team to fully implement all sales initiatives
  • Ensure I have the right people in the right place, maximising customer interaction at every opportunity and delivering against store and company efficiencies, taking into account business priorities, productivity models and budgetary constraints.


How do I improve customer satisfaction?

  • Ensure that my team and I seek direct customer feedback at every opportunity, building one to one relationships with key customers through visits, maximising the opportunity to gain additional business, and ensuring my store delivers a professional customer service for all customers.
  • Engage with internal/external customers, using customer feedback to ensure effective implementation of all initiatives to improve service and satisfaction
  • Respond to customer queries and complaints professionally, efficiently and with speed at all times.
  • Lead by example in providing high standards of customer service that are of paramount importance to all the store team.
  • Work to a fit for purpose marketing strategy that meets the demands of my current customers and actively recruits new customers, ensuring that the store is attractive to all businesses.
  • Collaboratively work with the management team ensuring that colleague engagement is kept alive through action plans which are reviewed regularly with the store teams.
  • Foster positive business relationships with internal customers establishing ways of working that are second to none, ensuring that I have the communication channels that are open and work successfully to constantly improve the business for both our colleagues and customers.


How do I work to company standards?

  • Support the Store General Manager to manage a professionally presented and legally compliant store which is ‘fit for business’.
  • Be responsible for Health,Safe and Legal principles that are embedded across the store by demonstrating due diligence in all areas and keeping all documentation up to date at all times.
  • Ensure the store is fully compliant in all aspects of the company audit.
  • Support the Store General Manager to implement a performance management culture that is recognised by the store team as supportive and engaging; accelerating those individuals that demonstrate potential and supporting those individuals who are under performing.
  • Provide feedback to identify opportunities to improve the performance off the store.
  • Participate in a training framework that supports the succession planning objectives of the store, ensuring that individuals are encouraged and supported to maximise their capability through clear and engaging objectives and development plans.
  • Lead by example to champion equality and diversity in Makro, ensuring that line managers and colleagues understand what this looks like within their department and their responsibility for role modelling what good looks like across the store.


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