From humble roots, we’ve grown to become one of the UK’s largest general insurance and financial services organisations. Our ethos – of trust, respect and personal service – lies at the heart of everything we do, and has seen us build an enviable reputation for exceptional member loyalty. We’re proud to say that last year, approximately 90% of our customers renewed with us, often through their local Agency office. At the heart of local communities, our Agencies enable us to provide face-to-face service, and build deep and meaningful relationships with our members.