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Retail Account Manager

Employer
WESTCOAST LTD
Location
Theale, Reading
Salary
Salary will depend on skills and experience and is subject to a basic salary and commission split.
Closing date
10 Nov 2014

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The Retail Account Manager will manage the customer expectation and communicate with the relevant departments within Westcoast to ensure that we deliver the best possible customer proposition.  Furthermore they will be required to develop and service the Westcoast retail channel and its customers and over achieve against targets whilst minimising operational costs. The role will be office based but will from time to time require visits to customers.

Key Responsibilities

  • Manage the customer order process from receipt of order through to shipment and delivery.
  • EDI set up and system updates
  • Stock Management – Liaise with product management and re-allocation of stock to ensure max fill rate.
  • Pricing Management – NMC/OPG
  • Delivery compliance – ensure packaging and labels are ordered and despatch notes, serial number files, IMEI files are completed
  • Resolve delivery problems and communicate any delays to the customer DC’s.
  • Communicate with the customer(s) on back order status.
  • Communicate out of stock and lead time information to customer.
  • Forecast Management
  • Backorder Management ensuring Max fill rate per order
  • Arrange booking slots and ensure deliveries are compliant with the customer’s requirements.
  • Attend Conference Calls  (prepare meeting files and distribute meeting minutes)
  • Resolve customer queries and complaints quickly and courteously.
  • Report on customer stock and sales.
  • Support the Retail Account Manager as required.
  • Undertake adhoc company projects as required.

The ideal candidate will have the following qualities: 

  • Relevant operations experience
  • Experience of working within an FMCG business
  • Success in delivering
  • Experience in the IT industry
  • Excellent Communicator to all levels
  • Self Motivated/ability to work unsupervised
  • Organised
  • Knowledge of Supply Chain processes
  • PC/systems literate
  • Target driven
  • Team player
  • Excellent attention to detail

 

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